Terms & Conditions & Refunds

1. Introduction

Welcome to UKBioLabs. By accessing and using our website (https://ukbiolabs.co.uk), you agree to be bound by the following Terms & Conditions. If you do not agree, please do not use this website.

2. Products and Intended Use

All products sold by UKBioLabs are intended strictly for research and laboratory use only.

  • Products are not for human consumption
  • Customers are responsible for ensuring compliance with all applicable laws and regulations
  • UKBioLabs does not accept liability for misuse of products

3. Orders

  • All orders are subject to acceptance and availability
  • We reserve the right to refuse or cancel any order at our discretion
  • You are responsible for ensuring all order details are correct

4. Pricing and Payment

  • All prices are listed in GBP (£)
  • We reserve the right to change pricing at any time
  • Payments are processed securely via third-party providers (including Revolut)
  • UKBioLabs does not store full payment details

5. Shipping and Delivery

  • Orders are shipped in accordance with our Shipping & Delivery policy
  • Delivery times are estimates and not guaranteed
  • UKBioLabs is not responsible for delays caused by couriers or external factors

6. Limitation of Liability

UKBioLabs shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

7. Intellectual Property

All content on this website (text, images, branding) is the property of UKBioLabs and may not be reproduced without permission.

8. Privacy

Your use of this website is also governed by our Privacy Policy.

9. Changes to Terms

We reserve the right to update these Terms & Conditions at any time. Continued use of the site constitutes acceptance of any changes.

10. Contact Information

For any queries regarding these Terms & Conditions, please contact:

📧 support@ukbiolabs.co.uk

Returns & Refunds Policy

Overview

Due to the nature of our products, UKBioLabs operates a limited returns policy. However, we are committed to resolving any issues quickly and fairly.

Damaged or Incorrect Items

If your order arrives:

  • Damaged
  • Incorrect
  • Missing items

👉 Please contact us within 48 hours of delivery at:
📧 support@ukbiolabs.co.uk

Include:

  • Order number
  • Description of issue
  • Clear photos (if applicable)

Returns Eligibility

We may accept returns only if:

  • The item is unused and unopened
  • The issue has been reported within 48 hours
  • The product is in its original condition

Non-Returnable Items

We do not accept returns for:

  • Opened or used products
  • Change of mind
  • Incorrect use or storage after delivery

Refunds

Where a return is approved:

  • Refunds will be processed to the original payment method
  • Processing times may vary depending on the payment provider
  • Shipping fees are non-refundable unless the error is ours

Order Issues & Support

If you experience any issues with your order, please contact us promptly:

📧 support@ukbiolabs.co.uk

We aim to respond to all enquiries within 24–48 hours.

Important Notice

All products sold by UKBioLabs are intended strictly for research use only. We are not responsible for misuse of products after delivery.

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